All of our legal and policy documents in one place. Each page explains what it covers and when it was last updated. If you are not sure which document applies, start with the Privacy Policy and Terms of Use, or contact [email protected].
Privacy Policy
This policy explains what personal data Sneha Karma Foundation collects, why we collect it, how we use and share it, how long we keep it, and the rights you have. It covers our website, donations, the donor portal, newsletters, volunteer and ambassador applications, fundraising pages, partner and CSR enquiries. It explains the lawful bases we rely on, the processors we use, international transfers between the US and India, cookies and analytics, and how to make an access, correction, deletion or portability request. It also sets out our approach to children's data and how to contact our Data Protection Officer.
Cookie Policy
This policy explains how snehakarma.org uses cookies and similar technologies, what each category does, and how you stay in control. Strictly necessary cookies keep the site secure and support forms, the donor portal and checkout; preference cookies remember choices such as light or dark theme; analytics cookies help us understand how the site is used; and marketing cookies measure advertising. It lists the providers involved, including Cloudflare, Stripe, PayPal, Razorpay, Google Analytics 4 and Google Ads, explains that non-essential cookies load only after you choose Accept all, and shows how to change your choice or manage cookies in your browser.
Safeguarding, Minors & Media
This policy sets out our safeguarding commitments and how we protect the girls, women, families and communities in our programs. It explains our zero-tolerance approach to abuse, exploitation, harassment and neglect, who the policy covers, and the standards expected of staff, volunteers, ambassadors, partners and contractors. It also explains how we handle the personal data and images of minors: verifiable guardian consent, data minimisation, retention, and restrictions on behavioural monitoring or targeted advertising. Finally, it explains how to report a concern, how reports are handled confidentially, and how to contact us about safeguarding or media consent.
Terms of Use
These Terms govern your use of snehakarma.org and the services we offer through it. They explain what you may do with our content, how our trademarks and intellectual property may be used, and the rules for accounts and the donor portal. They cover user submissions and the licence you grant us, acceptable conduct, monitoring and enforcement, and links to third-party services. They explain how donations and refunds relate to our Donation Policy, how volunteering, fundraising and safeguarding policies apply, and the disclaimers, limitation of liability, governing law and jurisdiction that apply. They also explain how to send copyright notices and how we notify you of changes.
Donations, Refunds & Recurring Gifts
This policy explains how donations, recurring gifts, receipts and refunds work at Sneha Karma Foundation. It explains which entity receives your gift: the US 501(c)(3) for gifts from the United States and outside India, and the India Section 8 company for gifts within India. It covers the payment methods and currencies we accept, how tax receipts are issued, and how 80G and 501(c)(3) receipts differ. It explains recurring-gift authorisation, how to change the amount or date, pause or cancel at any time, how failed payments are handled, and our 30-day refund rule for erroneous, duplicate or unauthorised gifts, less non-recoverable processing fees.
Volunteer & Ambassador Policy
This policy explains what we expect from virtual and onsite volunteers, ambassadors, paid roles and community fundraisers who represent Sneha Karma Foundation. It covers who can apply, the application and screening information we collect, and how long we keep it. It sets out our code of conduct, safeguarding expectations, confidentiality and intellectual-property rules, and the limits on using our name, logo and brand. It explains our approach to expenses and volunteer status, how placements may end, and how to raise a concern. It forms part of our Terms of Use and should be read with our Safeguarding Policy.
Accessibility Statement
This statement explains our commitment to making snehakarma.org usable by everyone, including donors, volunteers, partners and the people we serve. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. The statement describes the measures we have taken, including semantic HTML, keyboard-operable navigation and forms, visible focus styles, alternative text, checked colour contrast, resizable text and reduced-motion support. It also describes known limitations in third-party maps, payment forms and older documents, how to request an accessible alternative, how to report a barrier, and how we review the statement.
Frequently Asked Questions
It depends on what you are doing. Donors should read the Donations, Refunds & Recurring Gifts Policy; volunteers, ambassadors and fundraisers the Volunteer & Ambassador Policy; website visitors the Privacy and Cookie Policies; and anyone working with children or beneficiary media the Safeguarding Policy.
Gifts from the United States and from outside India go to Sneha Karma Foundation, Inc., a US 501(c)(3). Gifts from within India go to Sneha Karma Foundation, the India Section 8 company. FCRA approval is pending, so the India entity cannot accept foreign contributions. See Donations.
Email [email protected]. Privacy and data-protection requests are handled by our Data Protection Officer and India grievances by our Grievance Officer. Safeguarding concerns are treated confidentially.